Susan Wong, Author at REDtone

Susan Wong

CRM: Boosting Sales Productivity & Business Performance with CRM Adoption

CRM / By

Prior to adopting REDtone CRM, Tokai, a well-established company with 31 years of experience, encountered significant operational challenges as it expanded and evolved. Boosting Sales Productivity & Business Performance with CRM Adoption Industry Construction Background Founded in 1993, Tokai is an industry pioneer, setting high standards for excellence in lightning and surge protection, renewable solar …

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Cloud PBX: Levelling Up the Customer Experience

Cloud PBX / By

The Bank appointed a renowned international vendor for this Cloud PBX deployment. Nevertheless, the vendor faced numerous challenges during the deployment process, mainly due to the incapability of their system in meeting Malaysia’s BYOC standards. Levelling Up the Customer Experience With a Highly Reliable Enterprise-Grade Cloud-Based Phone System Industry Financial Service Industry Client StemLife Berhad …

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CRM: Leveraging CRM to Empower Sales Growth and Channel Management

CRM / By

CRM System What The Customer Says? Rapid growth and increasing number of channel partners, several challenges emerged that demanded immediate attention: CRM Software Empowering Sales Growth & Channel Management Industry Security Technologies Industry Client Founded in 2013, SecureKi specialises in industry-leading identity security technologies and solutions, helping customers secure and manage their credentials effectively. It …

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Tech Refresh: Re-Architecture of Conventional WAN to a Powerful, Enterprise-Grade SD-WAN Infrastructure, Empowering Business Digital Transformation

SD-WAN / By

Over the years, Tomei’s business has grown from strength to strength with an increasing number of branches nationwide. However, the COVID-19 crisis has necessitated a shift in their sales and marketing activities towards embracing social media and e-commerce as effective tools to engage customers in order to remain relevant and thrive as a brand. Tech …

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Cloud PBX: A Top Priority for Kick-Starting the Digital Transformation Journey

Cloud PBX / By

Migrating StemLife Malaysia’s obsolete on-premise phone system to Cloud PBX was a no-brainer priority. The on-premise PBX that StemLife Malaysia had deployed was not built to accommodate a remote workforce and the collaboration required. Incoming calls could not pass through to the extensions, leading to many business calls and opportunities missed. What’s more, support centre …

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flexiCraft: A Proactive & Progressive Approach Digital Transformation that Leverages VR to Reach “Stay-at-home” Customers & Deliver a New Era of Customer Experience

flexiCraft / By

A proactive & progressive approach to digital transformation that leverages VR to reach “Stay-at-home” customers & deliver a new era of customer experience.  An established global wellness brand with more than 50 retail outlets in Malaysia. After 1 Month Challenges Resetting customer expectations & the shopping experience Lack of physical footfall during the pandemic forced …

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Smart Farming: Increasing Farm Efficiency and Enhancing Crop Quality through Smart Pesticide Misting and Smart Greenhouse Solutions

Smart Farming / By

Smart pesticide misting system with zoning structure. The system sprays a fine mist of organic pesticide from the underneath of the plant, as to ensure every inch of the plant is covered and eliminated hiding places for pests. And, the leaves will not overly drenched and stick on the hydroponic table. Sensors to monitor temperature …

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Smart Farming: Increase Crop Quality, Reduce Manual Handling and Inconsistency with Smart Fertigation System

Smart Farming / By

Inconsistency in crop yield, due to human errors in fertilization was a major concern for this farm owner. He assigned a worker to manage the fertiliser mixing twice a day. With the SOPs provided to the worker, farm owner still experienced  inconsistency in yields  and not able to achieve the target weight (per bunch of …

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