REDtone AI Agent
Drive Productivity with AI Agents for Customer Service and Operations
REDtone’s powerful AI Agent platform helps businesses in Malaysia and beyond streamline operations and improve customer engagement. From task automation to multilingual support and workflow execution, our no-code solution empowers you to deploy intelligent AI agents that boost efficiency, reduce manual work, and scale across teams — with or without a chatbot interface.
platform for creating AI-driven
business applications.
What Can REDtone’s AI Agent Do?
AI Customer Support Platform
REDtone’s AI Agent delivers fast, automated support that resolves up to 90% of inquiries. Built for multilingual AI customer service, it handles queries 24/7 across channels like web and WhatsApp, and transfers to human agents when needed — ensuring a seamless customer experience.
Support Inquiries
AI Knowledge Base Integration
Connect your AI Agent directly to internal systems like
SOPs, product manuals, and HR guides. Ideal for
internal teams and customers alike, this supports
enterprise-level AI for customer support in
Malaysia, onboarding, and AI data insights platform
needs.
Highly customisable, improve functionality and performance
How REDtone’s AI Agent Platform Empowers Your Business
REDtone’s AI Agent platform integrates advanced language models with your organization’s data, systems, and workflows — enabling AI automation, faster decision-making, and operational efficiency. Designed for both public and private sectors, our no-code AI solution powers end-to-end automation, enhances customer experience, and accelerates business growth. Whether you’re deploying AI customer service agents, intelligent chatbots, or backend task handlers, REDtone ensures full compatibility with your existing infrastructure.
GPTBots seamlessly integrates large language models with your organization’s data, services, and workflows, empowering AI bots to drive business growth.
Launch Powerful AI Agents Without Coding
Quickly deploy intelligent AI agents for customer service, lead qualification, or internal automation — no technical expertise required. Whether you’re using a pre-built template or customizing logic, REDtone’s platform makes it simple.
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Use pre-built AI agent templates or create custom workflows
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Launch instantly across WhatsApp, web, Messenger & more
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Manage automation with an intuitive drag-and-drop builder
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Compatible with chatbot-style interactions for added flexibility
Interested in how AI can transform your marketing? Check out our AI Marketing Guide for Malaysia for insights and tips.
Optimize and Customize Your AI
Knowledge Base
website, xls, xlsx, csv and more
Train and Personalize Your AI Agent with Enterprise Knowledge
Empower your AI agents with real-time access to your internal knowledge base — from customer FAQs to HR policies and product documentation.
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Connect to PDFs, websites, spreadsheets, and internal systems
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Enhance accuracy with RAG recall and vector-based search
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Fine-tune the agent to reflect your organization’s tone, terminology, and structure
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Ideal for use cases where a traditional AI bot falls short in flexibility or control
Your enterprise knowledge becomes actionable with REDtone’s AI Agent platform.
Customize Language Models for Your AI Agents
Choose and fine-tune large language models (LLMs) to match your AI agent’s tone, policies, and operational goals — from customer-facing bots to backend AI assistants.
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Select from OpenAI GPT, Claude, Llama, and other top LLMs
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Use REDtone-hosted models or integrate your own API keys
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Configure accuracy, tone, and behavior for each AI agent use case
Ideal for advanced AI agent and chatbot deployments in Malaysia’s enterprise space
Coming Soon
Adapt to Every Scenario with
Intelligent Agent Bot
to accomplish tasks
Equip your organization with unlimited technical experts
Deploy Intelligent AI Agents for Enterprise Workflows
REDtone’s AI Agents go beyond traditional AI bots — enabling smart, no-code automation across your enterprise.
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Automate repetitive tasks across sales, HR, IT, and operations with AI-powered logic
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Trigger workflows like ticketing, lead qualification, and follow-ups
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Coordinate multi-agent systems to manage complex business processes
From chatbot support to backend automation, REDtone’s AI Agent platform delivers end-to-end orchestration tailored for enterprise needs.
Design and Control AI Agent Behavior with Flow Components
Define chatbot and AI agent logic with REDtone’s no-code AI platform — designed for faster deployment of AI bots and enterprise automation.
Set AI prompts, actions, and logic with visual drag-and-drop
Route different queries to the right LLM model or agent function
Test and deploy agent workflows confidently with full control
Seamless Integration with WhatsApp, Slack, CRM & More
REDtone’s AI Chatbot and Agent Platform connects with all your essential tools — including WhatsApp AI chatbot, Slack, Telegram, Zapier, and popular CRM systems. Whether you’re sending automated replies or pulling data from Google Drive, REDtone enables smooth, secure, and CRM-integrated AI agent workflows. Effortlessly distribute AI-powered content, enable end-to-end automation, and scale without disrupting your existing business systems.
Access business content from Google Drive, Notion, and Microsoft Word. Distribute AI bot outputs or AI agent responses across apps like WhatsApp, Slack, Discord, and Zapier — without disrupting workflows.
Why Choose REDtone for Your AI Chatbot & Agent Platform
Multimodal Interaction Support
REDtone AI Agents support text, image, voice, and video inputs — enabling rich AI chatbot interactions and smoother customer experiences across platforms, ideal for the Malaysian market.
Pre-Built Templates for Faster Deployment
Kickstart your AI bot or AI agent implementation with a range of ready-to-use templates. Easily adapt them for sales, support, internal automation, or enterprise workflows.
Support for Multiple Language Models
Choose from top LLMs including OpenAI GPT, Claude, and Meta Llama, or integrate your own. Customize tone, output, and behavior to suit your business needs.
Built-In Human Escalation Flows
Switch between AI chatbot and human agents effortlessly via tools like Intercom, ensuring seamless AI chatbot-to-human handoff when needed.
Developer-Friendly Integration Tools
Leverage REDtone’s robust AI API and SDK to connect with your apps, websites, CRMs, and databases — complete with flow logic, conditional actions, and support for chatbot and AI agent automation.
Enterprise-Ready Access Control
Manage user access, bot logic, and AI deployment across teams with multi-role permissions and scalable architecture — ideal for enterprise AI chatbot and agent systems.
Power Your Business with Smarter AI Agents — Today
From front-end chat to back-end task execution, REDtone’s AI agent platform — the next step beyond AI bots in Malaysia — is built to scale your operations. Automate workflows, boost efficiency, and deliver faster, more cost-effective service — all with intelligent, customizable agents.
GET IN TOUCH
Sales Enquiry
Sales Enquiry
Sales Hotline
1800 87 7770
+603 8084 8070
(if you are abroad)
Email Us
Customer Care
Customer Care
Support Toll Free
1800 87 7790
+603 8084 8910
(if you are abroad)
