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+603 8084 8070
(if you are abroad)
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+603 8084 8910
(if you are abroad)
Prior to adopting REDtone CRM, Tokai, a well-established company with 31 years of experience, encountered significant operational challenges as it expanded and evolved.
Construction
Founded in 1993, Tokai is an industry pioneer, setting high standards for excellence in lightning and surge protection, renewable solar energy, and security engineering. With a strong commitment to innovation and superior service, Tokai is the preferred partner for clients seeking cutting-edge solutions and long-term success. Innovation is at the core of Tokai’s success. Tokai’s comprehensive suite of solutions technological advancements, and innovative approach set it apart. By leveraging technologies like the Smart Earthing System with IoT monitoring, Tokai provides clients with superior protection and operational efficiency. With a focus on staying ahead of industry trends and continuously improving its offerings, Tokai ensures its solutions meet the evolving needs of clients.
Prior to adopting REDtone CRM, Tokai, a well-established company with 31 years of experience, encountered significant operational challenges as it expanded and evolved. The existing processes and systems were insufficient to meet the increasing demands of the company’s growth. Tokai required a more efficient, scalable and intuitive CRM system to advance its business operations, enhance client service, streamline processes, and optimize customers’ database utilization..
Tokai has accumulated a large client database over the years, but the data is stored manually using a legacy system and Excel spreadsheets. This makes managing and extracting valuable insights difficult.
A lack of customer insights, such as purchase histories, led to inefficient engagement strategies in addressing customers’ requests and needs effectively.
Generating quotations and handling other sales-related tasks required sales personnel to return to the office, significantly slowing down the overall sales process.
Generating quotations and handling other sales-related tasks required sales personnel to return to the office, significantly slowing down the overall sales process.
Since implementing CRM system, Tokai has experienced a significant transformation. Our sales process is now more efficient, with enhanced data accuracy and visibility, enabling us to make timely, data-driven decisions. The user-friendly mobile app has significantly benefited our Sales Team, allowing them to manage tasks on the go and increase overall sales productivity. We are pleased that REDtone has demonstrated a profound understanding of our unique challenges, bridging the gap with our client via its CRM solution. This partnership has led to improved service delivery and stronger customer relationships.”
1800 87 7770
+603 8084 8070
(if you are abroad)
1800 87 7790
+603 8084 8910
(if you are abroad)